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Shipping Policy

We ship items out as soon as we confirm the order, but this will not be the same day as your order. In general, you will receive your item within 5-7 Business days. If we anticipate a longer lead time, it will be noted in the item description page. If you have any questions about the lead time on a specific item, please contact us with your questions.

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your Spam folder and see if you can locate it (Please mark “ Not as Spam” to receive the emails directly into your Inbox). This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.

Important Notes:

  1. If the shipment arrived to your shipping address and there is no response from you then your shipment will be returned back. In this case, we will only refund you the product cost with 5% administration charge. Shipping charges will be non refundable.
  2. After receiving the shipment, if you find any product is missing then you will have 3 days to inform us. In case, if you didn’t receive your order within 60 days from purchase date, please contact us immediately. We might not accept the concern if received beyond this timeframe.
  3. Refused delivery: In this case, NexstMall will try to return the shipment back and return shipping will be deducted from your Product cost. So your refund amount will be Product cost – Return cost = Refund amount. This amount will be refunded to you as soon as possible. In case, if the product is not returnable back then, in that case, we won’t offer any refund to you. Since the item will be disposed

Cancellation guidelines:

Canceling your order for any personal reason, in that case:

If the shipment has been created/processed: Partial shipping fees will be deducted and rest of the amount will be refunded.

If the shipment has not been created/ processed: Full refund will be processed.

In rare cases, delivery may take longer due to:

  • Bad weather
  • Flight delays
  • National holidays or Festivals
  • Customs clearance procedures
  • Other unforeseen circumstances

If you think your order is delayed, please feel free to contact us at cs@nexstmall.com.

Calculating Fees

For order amount over IDR ________, FREE delivery applies. Otherwise, a IDR _____ will be charged as delivery fee.